FAQ

 

What's the name all about?

Good question! Its inspired by our two favourite things, framing things and watching animated movies starring Bob Hoskins.

How do I place my order? 

Order online by measuring your item to be framed and selecting the correct price band here. Pick a collection date, we collect your item and deliver it framed 2 weeks later.  We collect and deliver on Sundays, you can choose your date when you place your order.

But what if I’m busy on Sundays? 

Contact us and for a small fee we can collect/deliver on the day of the week of your choice.

What areas do you deliver to? 

If you live in the London boroughs of Hackney, Islington, Haringey, Tower Hamlets and Waltham Forest delivery and collection are free. Outside of that area (but still within London) we charge a small delivery fee (£5-25 depending on distance).

What If I don't live in London?  

Unfortunately we don't currently offer the bespoke service outside of London.  

Can I see some samples? 

We will bring samples of our frames and mount choices with us when we collect your artwork to help you choose your combination. You can also see examples of our work here and on instagram.

What if I want a different colour frame or mount to the ones you are offering? 

We only offer one style of frame in four different finishes, as we think they go with everything and we like to keep things simple and modern. If you do have a particular request, like a painted frame or special mount then feel free to get in touch and we can discuss your options.

What if I want a really ornate frame? 

Then I’m afraid you have come to the wrong site. These are not the frames you are looking for.

What do you mean by FSC or ‘sustainable’ wood? 

Currently our mouldings are all FSC mix which mean they can be a combination of 100% sustainable wood and controlled sources and/or recycled wood or fiber – which isn’t ideal but it’s the best option we have found. We are working with our suppliers to offer 100% FSC certified sustainable woods in the future.

What forms of payment do you take?

We accept all major credit cards. All online payments are processed through Stripe.

Any other questions?

Ask us anything using the contact page.